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COVID-19 GUIDELINES FOR THE WINTER SEASON 2020/2021

Dear Guests,

it is of great importance to us to make your holiday at Ischglerhof as pleasant and safe as possible. Thus, we place our main focus on the safety, health and well-being of our dear visitors as well as our staff members.

Below you find all necessary recommendations and official rules of conduct. These measures are constantly updated in accordance with the instructions of the Austrian Federal Government and the most recent results of research. Please understand that revisions in terms of content are possible at any time.

Cordially, 
the Kurz family and the whole team of the Ischglerhof

Sichere-Gastfreundschaft-3
  • Presently, we politely avoid shaking hands. Instead, we warmly welcome you with a cordial smile and an appreciative nod of the head.
  • As a central priority, we established a variety of comprehensive hygiene measures and arranged for a disinfectant cleaning service conducted several times a day in order to guarantee highest possible quality for our guests at the Ischglerhof.
  • To give you the opportunity to disinfect your hands at any given time, we provide you with an appropriate number of hand sanitiser dispensers.
  • As a supreme rule of conduct, we ask everybody to keep a distance of 1 metre from others within the entire hotel property.
  • Please note that at the moment there is an obligation in all closed public areas to wear a mouth-nose-protection.
  • To guarantee your safety, we additionally installed several acrylic glass shields.
  • The passenger lifts can only be used by one single person at a time unless passengers live in the same household.
  • Please inform us promptly if you notice any COVID 19 symptoms.
  • Safety first! All our staff members are regularly tested for COVID 19.
  • The feel-good hotel Ischglerhof will not compromise over its renowned pampering programme. Therefore, you will not need to abstain from our customary culinary highlights! We simply strive to enhance our hygiene standards to ensure maximum safety.
  • On the evening of arrival please wait at the restaurant entrance , you will be placed.
  • We ask you to wear your own mouth and nose protection and disinfect your hands on the disinfectant dispensers and / or use the disposable gloves every time you go to the buffet.
  • Please remember to keep the required safety distance.
  • Our restaurant and bar staff wear protective masks.
  • The generous layout of our spacious hotel bar makes it easier for you to keep your distance from others.
  • We kindly ask you to disinfect your hands before entering the Spa area..
  • Also remember to keep your distance of 1 metre from others within the entire Wellness facility.
  • Our indoor pool and hot tub also require users to keep their minimum distance. Apart from that, an infection with the Corona virus via the bathing water is said to be unlikely.
  • All saunas and steam baths, the infra-red cabin as well as the relaxation rooms remain open and can be used accordingly. To provide our guests with a feeling of maximum safety, we politely ask you to obey the given regulations in regards to personal distance and hygiene.
  • To protect your health, we temporarily abstain from pouring water over the hot stones of the sauna.
  • Without any specific restrictions, massages are still available to our guests. However, our masseurs are required to wear a face mask during the procedure.
  • Our fitness room is open to you at the regular times. The distance guidelines apply here as well. We politely ask you to clean the exercise machines with disinfectant before and after using them.
  • Naturally, the entire Wellness & Spa area is regularly disinfected with high-quality detergents.
  • The rooms undergo a cleaning procedure conforming to the highest hygiene standards.
  • Door handles, handrails, remote controls, light switches, lift buttons, touchscreens, etc. are cleaned and disinfected even more often.
  • Each room provides you with sachets filled with travel-size hand dispensers. Of course, you are free to take these sachets with you.
  • Fresh mountain air ventilates the rooms on a regular basis.
  • For your own safety, we kindly ask you to only use the toilet at your room.

Cautiousness protects us all! Corona measures for the winter season 2020/21
Safety measures Silvretta Arena – Ischgl/Samnaun

Cancellations have to be submitted in written form or via email.

As a result of the current situation, we have adjusted our terms of cancellations as follows:

  • Stays during the winter season 2021:
    You can cancel your booking free of charge regarding to Covid-19 measures (illness, quarantine, …) up to 14 days before the day of arrival.
    In the event of a cancellation between 13 and 8 days before the day of your arrival, we charge 70% of the total price.
    In the event of a cancellation during the last week (7 days) before the day of arrival, we charge 90% of the total price. (In accordance with the Austrian Hotel Regulations.)
  • If you cannot travel due to an official travel warning or entry restrictions, a cost-free cancellation is possible at any time.

We therefore STRONGLY advise all our guests to arrange a Travel Cancellation Insurance.

The info sheet of the Europäische Reiseversicherung – Hotel Storno Plus or your confirmation of reservation provide you with all necessary details.
This also applies to cancellations related to Covid 19. Find further information here. 

Cancellations have to be submitted in written form or via email.

As a result of the current situation, we have adjusted our terms of cancellations as follows:

  • Stays during the summer season 2021:
    You can cancel your booking free of charge up to 1 month before the day of arrival.
  • If you cannot travel due to an official travel warning or entry restrictions, a cost-free cancellation is possible at any time.

We therefore STRONGLY advise all our guests to arrange a Travel Cancellation Insurance.

The info sheet of the Europäische Reiseversicherung – Hotel Storno Plus or your confirmation of reservation provide you with all necessary details.
This also applies to cancellations related to Covid 19. Find further information here. 

We politely ask you to help us with the implementation of the above-mentioned safety measures. Hereby, we especially hope for your solidarity, consideration, mindfulness and respectful interaction with each other.
If you have questions or wishes, please do not hesitate to get in contact with us. Call us at +43 5444 5330 or send an email to office@ischglerhof.at.

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