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IMPORTANT INFORMATION ABOUT YOUR STAY AT THE ISCHGLERHOF

Enjoy the highest levels of relaxation and recreation when you stay with us. Here we present all the important information regarding your stay:

Reservation:
To make a binding reservation, we require a deposit of EUR 250.00 per person.

The deposit can be paid as follows:

  • by providing your credit card number (Eurocard or Visa) and expiration date, or
  • by bank transfer in euros (free of charge for the recipient – any bank charges incurred shall not be paid by the hotel)

Our bank details:
Jürgen Kurz GmbH – Alpenhotel Ischglerhof
Volksbank Ischgl, Dorfstraße 83, A-6561 Ischgl,
IBAN: AT80 4239 0005 2000 5015, BIC (= SWIFT code): VBOEATWWINN

Arrival:
You can arrive on any day. Check-in from 2 pm, check-out by 10 am.
If you intend to arrive after 8 pm, please notify us by phone or e-mail. In the event of early departure or late arrival, the room rate will be charged for the days booked.

Child discounts in winter: these apply to the extra beds or for the third and fourth person in the suites

  • up to 3 years of age: free
  • from 4 – 12 years of age: 50%
  • from 13 – 18 years of age: 25%
  • for adults: 10%

Children up to 15 years of age do not pay local tax.

Bookings with bed and breakfast only:
If you book your stay with bed and breakfast only, we offer a discount of EUR 10.00 per person and day off the respective half-board price.

Single occupancy in a double room:
For the sole use of a double room, 80% of the costs for the missing second person will be charged.

Payments:
The room bill can be settled in cash, by debit card or by credit card (Mastercard or Visa).

Dogs:
For your dog we charge EUR 20,00 per day (without food). Please understand that dogs are not allowed in the dining room or spa zone. Kindly inform us in advance if you would like to bring your dog along with you.

Parking:
Free garage space in our hotel’s underground car park which is located in the basement of the building.

Diet- or allergy menus:
on request and with advance booking, our kitchen team will be happy to prepare lactose-free or gluten-free dishes…
For vegan menus there is a extra charge of Euro 15.00 per day.

Cancellations 2023/2024:
Cancellations are only valid in writing or by e-mail.

  • Stays during the summer season 2023:
    You can cancel your booking up to 1 month before arrival

    from 1 month to 1 week before arrival we charge 70 % of the total price.
    Cancellations in the last week before arrival will incur a cancellation fee of 90 % of the total price

  • Stays during the winter season 2023/2024:
    You can cancel your booking up to 2 months before arrival

    from 2 months to 1 month before arrival we charge 40% of the total price.
    from 1 month to 1 week before arrival we charge 70 % of the total price.
    Cancellations in the last week before arrival will incur a cancellation fee of 90 % of the total price

  • The Austrian hotel contract conditions apply
  • In the event of cancellation, we reserve the right to withhold Euro 200.00 from your deposit as a processing fee.

We therefore STRONGLY recommend taking out a travel cancellation insurance.

All necessary details can be found in the information sheet of the “European travel insurance – Hotel Storno Plus”
or your written reservation confirmation.
Also valid for cancellation cases in connection with COVID-19 illness: further information can be found here

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